Privacy Policy – MedNest Practitioner App

Last updated: Dec 17, 2025

MedNest (“we”, “our”, or “us”) operates the MedNest Practitioner App (“App”). This Privacy Policy explains how we collect, use, disclose, and protect information when wellness centers, massage centers, and practitioners (“Practitioners”) use our App.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Information Provided by Practitioners

When you sign up or use the App, we may collect:

• Business / shop name
• Owner or practitioner name
• Phone number
• Email address
• Business address and location
• Services offered
• Working hours and time slot availability
• Profile images or shop images
• Account login credentials

B. Appointment & Customer Information

To manage appointments, we collect and process:

• Customer name
• Customer contact details (phone/email)
• Appointment date, time, and service
• Appointment status (accepted, rejected, rescheduled, completed)

C. Automatically Collected Information

We may collect:

• Device information (model, OS version)
• App usage data
• IP address
• Log and diagnostic data

2. How We Use Information

We use the collected information to:

• Create and manage practitioner accounts
• Display practitioner and shop details to customers
• Enable appointment booking, acceptance, rejection, or rescheduling
• Communicate appointment updates and notifications
• Improve app performance and user experience
• Provide customer support
• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent personal data.

Information may be shared only:

• With customers for appointment confirmation and communication
• With service providers (hosting, analytics, notifications)
• When required by law or legal authorities
• To protect rights, safety, or prevent fraud

4. Data Security

We take reasonable technical and organizational measures to protect your data, including:

• Secure servers and encrypted communication
• Restricted access to sensitive information

However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain personal and business information only as long as necessary to:

• Provide app services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your account and data at any time.

6. User Rights

Practitioners have the right to:

• Access their personal data
• Update or correct information
• Request account or data deletion
• Withdraw consent (where applicable)

Requests can be made by contacting us at the email below.

7. Children’s Privacy

The MedNest Practitioner App is not intended for children under 18 years of age. We do not knowingly collect personal data from children.

8. Third-Party Services

The App may use third-party services such as:

• Firebase (analytics, notifications)
• Google Maps (location services)

These services have their own privacy policies and handle data according to their respective terms.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and updated on the App Store / Play Store listing.

10. Contact Us