Terms & Conditions – MedNest Customer App
Last updated: Dec 17, 2025
These Terms & Conditions (“Terms”) govern your use of the MedNest Customer App (“App”)
operated by MedNest (“we”, “us”, “our”). By using the App, you agree to these Terms.
1. Eligibility
- You must be 18 years or older to create an account.
- Parents or legal guardians may book services for family members or minors.
2. Account Registration
- You must provide accurate and current information.
- You are responsible for all activities under your account.
3. Services Provided
The App allows you to:
- Discover wellness and massage centers
- Book services for yourself or family members
- Receive appointment notifications
MedNest does not provide wellness services directly.
4. Appointments & Bookings
- Booking confirmation depends on practitioner availability.
- Appointments may be accepted, rejected, or rescheduled by providers.
- You are responsible for reviewing service details before booking.
5. Payments & Cancellations (If Applicable)
- Prices and payment terms are set by service providers.
- Cancellation and refund policies may vary by provider.
- MedNest is not responsible for provider-specific refund decisions.
6. User Conduct
You agree not to:
- Provide false booking information
- Misuse the App or service providers
- Engage in abusive or inappropriate behavior
7. Health Disclaimer
- Wellness and massage services are not medical treatment.
- Always consult a qualified professional for medical concerns.
- MedNest does not guarantee health outcomes.
8. Limitation of Liability
- Service quality or results
- Practitioner actions or omissions
- Appointment cancellations or delays
9. Account Suspension or Termination
We may suspend or terminate accounts for:
- Violation of these Terms
- Fraud or misuse
- Legal or safety concerns
10. Changes to Terms
We may update these Terms periodically.
Continued use of the App implies acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of the Cayman Islands.
12. Contact Us