Privacy Policy – MedNest Customer App

Last updated: Dec 17, 2025

MedNest (“we”, “our”, or “us”) operates the MedNest Customer App (“App”). This Privacy Policy describes how we collect, use, store, and protect personal information when customers use the App to book wellness services for themselves or their family members.
By using the App, you agree to this Privacy Policy.

1. Information We Collect:

A. Information You Provide

When you sign up or use the App, we may collect:

• Full name
• Mobile number
• Email address
• Password or authentication details
• Address or location (optional)

B. Family Member Information

When booking services for a family member, we may collect:

• Family member name
• Age or date of birth (if required)
• Relationship to the customer
• Appointment preferences

This information is used only for booking and service fulfillment.

C. Appointment & Booking Information

We collect:

• Selected wellness service
• Practitioner or wellness center details
• Appointment date and time
• Booking status (confirmed, rescheduled, canceled)
• Communication related to the appointment

D. Automatically Collected Information

We may collect:

• Device information (model, OS version)
• App usage data
• IP address
• Crash logs and diagnostics

2. How We Use Your Information

We use your information to:

• Create and manage your MedNest account
• Enable booking of wellness services
• Allow bookings for family members
• Share booking details with wellness providers
• Send appointment confirmations, reminders, and updates
• Provide customer support
• Improve app functionality and user experience
• Comply with legal requirements

3. Sharing of Information

We do not sell or rent personal data.

Information may be shared:

• With wellness providers to fulfill your booking
• With service partners (hosting, analytics, notifications)
• When required by law or government authorities
• To protect the rights, safety, and security of users

4. Data Security

We implement reasonable security measures including:

• Secure servers
• Encrypted data transmission
• Limited access to personal data

Despite these measures, no system is completely secure.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Maintain booking history
• Meet legal or regulatory obligations

You may request deletion of your account and associated data at any time.

6. Your Rights & Choices

You have the right to:

• Access your personal data
• Update or correct information
• Request account or data deletion
• Opt out of non-essential communications

To exercise these rights, contact us using the details below.

7. Children’s Privacy

The MedNest Customer App is not intended for children under 18 years to use independently. Bookings for minors may be made only by a parent or legal guardian.

8. Third-Party Services

The App may use trusted third-party services such as:

• Firebase (analytics, notifications)
• Google Maps (location services)
• Payment gateways (if applicable)

These services are governed by their own privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted in the App and reflected on the App Store and Play Store listing.

10. Contact Us